TERMS AND CONDITIONS OF SALE

ORDERS

Every order we receive is automatically at least 1 package. If another order is placed during the course of the day, the two orders cannot be sent together in one package. It is advisable to fill the shopping cart by 2 p.m. and then send it off to avoid unnecessary extra work and additional costs due to multiple orders and extra parcels. Orders received by 2 p.m. are usually dispatched on the same day. Standard delivery times: Austria: 1 working day, Germany and surrounding countries: 2-3 working days. We ask for your understanding that there may be slight delays in the months of March to May due to the increased volume of orders.​

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BACKORDERS​

Backorders can be viewed in the online area. Furthermore, backorder information regarding the items already invoiced is sent with every invoice. Items that are on backorder are automatically sent to the customer or retailer and invoiced as soon as they are available again. If the automatic backorder delivery for an item is no longer desired, this must be reported by e-mail to info@x-grip.at after receipt of the invoice.​ info@x-grip.at ​

DISCONTINUED PRODUCTS, 

Discontinued products that are marked as “discontinued” will no longer be supplied if there is no more stock available.

MISSING GOODS IN PACKAGES​

Complaints about missing quantities must be reported to info@x-grip.at within 3 working days of receipt of the parcel. Possible shortages from parcels or deliveries can no longer be processed after this period has expired..

PRICE CHANGE

In the event of unforeseen price changes, we will notify you immediately, but no later than 4 weeks prior to delivery.

RETURN OF GOODS

An 8% restocking fee will be charged for the returned goods. From 14 days after the customer has received the goods, returns are no longer possible. Only goods that are returned complete and in their original packaging will be credited. As soon as we have received the goods and checked that they are intact, the goods will be credited, minus any restocking fee. The credit note will be sent by email. The customer is always responsible for the return costs.